Platform Outage

X10 operates around-the-clock trading platform, aiming to achieve 100% uptime and connectivity for our clients at all times.

However, there are instances when the platform may face interruptions, either from scheduled maintenance or unforeseen system problems.

To address any disruptions, we equip our clients with several tools designed to handle the various types of downtime.

Advance Notifications

Most cases of downtime are related to planned maintenance. For such instances, we will take the following actions:

• Post a notification on Discord 24 hours before the maintenance begins, and repeat this notification 8 hours, 1 hour, and 10 minutes before maintenance starts.

• Display a UI banner that alerts users to the upcoming maintenance.

• Activate a maintenance page on the UI during the maintenance period.

In case of unplanned maintenance, we will:

• Post a notification on Discord notifying users of the unexpected maintenance;

• Activate a maintenance page on the UI during the maintenance period.

Deadman's switch

At times, you may encounter connectivity issues or network downtime, which prevents your application from making requests.

To manage this, you can utilize the Mass Auto-Cancel endpoint. This feature allows you to set a timeout period; if no new requests are made before this period expires, all orders will automatically be cancelled.

Post-only period

Upon restart, the exchange will operate in post-only mode for 120 seconds. During this time, users can only:

• Cancel existing open orders;

• Submit post-only orders.

During the post-only period:

• Market orders and limit orders that would match against existing orders will be rejected;

• Conditional and take-profit/stop-loss (TPSL) orders will not trigger;

• Funding payments will not accrue;

• Liquidations will not be processed; however, if a position becomes eligible for liquidation after trading resumes, liquidation(s) will proceed as usual.